Introduction
to ITIL CMDB and Data
Center Services
Vigilant has partnered
with several of the
leading vendors in IT
Configuration Management
and Data Center Automation
to provide our clients
with deployment and
solution services around
CMDB and DCA technologies.
Vigilant’s consulting
team brings certified
expertise along with
real-world experience
building high ROI solutions
for our clients. Projects
typically focus on the
following solution categories:
A brief background
on ITIL and the CMDB
Published by the British
Office of Government
Commerce (OGC), ITIL
(IT Infrastructure Library)
is an integrated set
of best-practice recommendations
for IT Service Management.
ITIL covers areas such
as Service Desk Management,
Incident Management,
Problem Management,
Configuration Management,
Change Management, and
Release Management,
and has become the most
widely accepted framework
of its kind.
At the core of ITIL
is enterprise configuration
management, typically
supported by a federated
Configuration Management
Database (CMDB). By
definition, a CMDB is
a database repository
that contains all relevant
information about the
components of the information
system used in an organization's
IT services and the
relationships between
those components. Within
this context, components
of an information system
are referred to as configuration
items (CI). A CI can
be any conceivable IT
component, including
software, hardware,
documentation, and personnel,
as well as any combination
thereof.
CMDB Challenges
and Solutions
The challenge posed
by CMDB’s is one
of creation, data quality,
and maintenance. Due
to rapid infrastructure
changes and virtualization,
manual maintenance of
the CMDB becomes complex
and burdensome, and
quality of the data
rapidly degrades. For
this reason, Vigilant
has partnered with leading
vendors in the IT CMDB
and DCA markets, so
that we can bring an
elegant, technical approach
to solving this fundamental
problem and move on
to creating sophisticated
solutions with real
business ROI.
