|
|
ITIL CMDB
and Data Center Services
– Solution Overview
IT
Asset Discovery &
Management
Vigilant’s consulting
group consists of certified
experts in CMDB / DCA
deployment. Our service
methodology provides
a systematic approach
to Asset Discovery and
Inventory, and helps
prepare your organization
for a successful CMDB
implementation.
Vigilant’s
IT Asset Discovery &
Management Services
- Solution Summary:
Proper Planning, Design,
and Deployment is critical
to the successful integration
of IT CMDB / DCA products.
Vigilant tailors each
of our implementations
to our clients’
specific requirements,
using a phased implementation
approach as follows:
-
Assess
 o Evaluate existing IT infrastructure,
network architecture,
IT Service Management
practices
-
Understand
o Review network topology and
determine ITCM appliance
locations
o Interview client IT team to
determine solution
priorities
-
Design
o Define and document solution
requirements
- Implement
o Product installation &
configuration leveraging
multiple appliances
o First order asset discovery
and CMDB population
o Creation of custom fingerprints
for custom applications
o Analysis and creation of reports
based on the solution
requirements
-
Support
o Definition of on-going scanning
requirements
o Integration with client change
management procedures
o Knowledge transfer and training
of client resources
Business
Application Modeling
Vigilant specializes
in helping our clients
achieve full-scale Business
Application Modeling
(BAM) using CMDB / DCA
tools. Once first-order
asset discovery and
inventory are completed,
organizations can move
on to mapping software
applications to the
physical infrastructure.
Traditionally, this
has been a manual and
time-consuming process,
and therefore is part
of annual IT activities.
The rise in use of virtualization
in recent years has
only exacerbated the
issue. However, with
CMDB / DCA tools, business
application modeling
becomes an automated
activity, providing
IT organizations with
the ability to continuously
scan and monitor system
performance for latency,
security incidents,
service interruptions,
and dependency outages.
Leveraging Vigilant’s
BAM services will provide
your organization with
the following capabilities:
-
Map
and visualize software
application dependencies,
whether off-the-shelf
or custom-developed
-
Support
Business Continuity
and Disaster Recovery
planning
-
Perform
Business Availability
and Service Level
Monitoring
Vigilant’s Business
Application Modeling
Services – Solution
Summary:
-
Assess
/ Understand
Design
-
Implement
-
Create
detailed business
application models
-
Test
and refine business
application models
-
Deploy
business application
models to production
appliances
- Support
- Provide on-going
maintenance of client’s
CMDB / DCA tool
(and BAM elements)
through onsite or
secure remote services
Data
Center Optimization
Vigilant will work with
your organization to
develop CMDB / DCA solutions
designed to both optimize
and streamline your
Data Center operations.
We take a pragmatic
approach to evaluating
our client’s IT
infrastructure, in order
to design a targeted
solution with tangible
and significant return
on investment (ROI).
Goals of Data Center
Optimization:
-
Software
license optimization
-
Operational
Architecture and Planning
-
Server
consolidation
-
IT
Compliance Management
-
Application
Mapping for Business
Continuity and Disaster
Recovery Planning
Vigilant’s Data
Center Optimization
Services – Solution
Summary:
-
Assess
-
Evaluate
current Data Center
Operations, licensing,
and maintenance
relationships.
-
Create
Solution Business
Case(s) –
Build business
case(s) to support
highest priority
initiatives around
data center optimization
-
Perform Financial
Analysis –
Analyze financial
impact of target
consolidation
/ optimization
plans to support
the identified
Business Cases.
-
Understand
-
Construct CMDB
/ DCA project
plan to support
Solution Business
Case(s)
-
Discover and gain
credentials for
all targeted hosts
-
Create custom
fingerprints,
business application
models, and execute
scans
-
Evaluate initial
results and QA
system configuration
-
Execute production
scans and leverage
CMDB / DCA tool
for reporting
and visualization
of results
-
Design
-
Implement
-
Support
Enterprise
Security through CMDB
/ SIEM Integration
We at Vigilant believe
that efficient, enterprise
security management
requires detailed knowledge
of corporate assets.
Without such knowledge,
security incident investigation
is cumbersome and IT
risk exposure is difficult
to accurately assess.
Security and IT incident
response teams end up
working reactively to
contain threats, without
knowing threat impact.
For these reasons, Vigilant
offers services focused
specifically on the
integration of CMDB
/ DCA systems with real-time
Security Incident &
Event Management (SIEM)
systems.
Goals of CMDB / SIEM
Integration projects:
-
Policy
enforcement
-
Centralized
patch and configuration
management
-
Accurate
vulnerability assessment
and management
-
Rapid
remediation of security
incidents
Vigilant’s CMDB
/ SIEM Services –
Solution Summary:
-
Assess
-
Understand
-
Design
-
Design
CMDB / SIEM integration
elements, including
data synchronization,
periodicity of
updates, back-end
communications
-
Create integration
project plan
-
Implement
-
Execute on CMDB
/ SIEM integration
plan
-
Test and document
integration elements
-
Deploy to product
environment
-
Support
|
|
